FAQ’s and ORDERING GUIDELINES

WE ARE COMPLETELY BOOKED AND ARE UNABLE TO TAKE ANY MORE GENERAL ORDERS AT THIS TIME!  PLEASE CALL/EMAIL FOR HOMECOMING DATES 10/14/16 AND LATER

***MELISSA’S MUMS HAS RELOCATED TO ARLINGTON***  

ALL GENERAL ORDERS WILL NEED TO BE PICKED UP IN ARLINGTON

OR SHIPPED (FOR ADDITIONAL FEE)

UNLESS YOU ARE ORDERING AS A PART OF A GROUP*** 

What does the base price include?

The base price includes a silk mum flower, background solid ribbons in your school colors, and a decorative collar for the flower. If you are ordering a single mum or double mum the base price includes a 5” bear. If you are ordering a triple mum, the price includes TWO 5″ bears! If you are ordering a garter, the price includes a either a 3.5″ (for smaller flowers) or a 5″ bear (for larger flowers). All garters come ready to wear with a garter band, and all mums come with a ribbon to tie around your neck.

When do I need to place my order?

To guarantee availability, you will need to place your order at least ten (10) days prior to your DESIRED PICK UP DATE, NOT YOUR HOMECOMING DATE.  All other orders are subject to availability and will incur rush fees as follows:  Orders placed within 7 but not less than 3 days of desired pick up date will incur a $35 rush fee and orders placed less than 3 days prior to desired pick up date will incur an additional rush charge of $50.

How long until my order is ready for pick up?

Orders generally take 7 days to be made.  If you place a rush order, you will be notified of an estimated time of completion but is not guaranteed to be ready before the day before your homecoming.

I saw something that I loved somewhere else but I don’t see it available on your order form, what can I do?

If you send us a picture via the contact form and/or a short description on the special comments section of the form, we will happily get you a price on it. This is your mum/garter and we want it to be special and perfect just for you. There are thousands of options of ribbons, garlands, trinkets, bells, and decorations and unfortunately we can’t offer all of them on our order form, but if you request a special item we most likely can get it just for you! Alternatively if you already possess that special item(s), we can include it on your mum/garter for you for a small fee.

I have specific ideas of where I want trinkets, ribbons, and garlands put on my mum/garter. How can I let you know what to put where?

We love to hear your directions. As each mum/garter is an individual creation of the designer, we cannot guarantee placement of items in an exact location, but will make every effort to do so.  Make sure you let us know your ideas by writing it in the “special comments and directions” section of the form. We will do all that’s in our power to make your dream mum/garter become a reality.

My date changed last minute is there any way you can adjust the mum/garter to suit my new date?

Absolutely! We know that things change all the time and we are willing to adjust your mum/garter for you whenever necessary. Changing the name loops/ribbon will incur a $5.00 charge per ribbon as these cannot be salvaged and have to be completely remade.  If you wish to change more than that, please see the question/answer below!

After receiving my mum/garter, I realized I made a mistake on my order form! Is there any way to make updates to it now?

If your mum/garter needs to be completely redone, it will be treated as a cancellation (50% money refund). The new mum/garter you need to order will be treated as a new order and full payment is required (rush fees may apply). If only a few trinkets or ribbons need to be replaced, we will give you a 50% refund on the purchase price of those items and you will be charged for the new items. Typically no rush fee will apply to change out some trinkets. If you only wish to add some items (boas, trinkets, ribbons, etc.) those items will be billed to you at regular purchase price and we will be happy to update your mum/garter to your liking! Last minute updates may be subject to availability.

I was interested in doing a fundraiser for my school, club, team or organization, do you offer any?

Yes we do. We are happy to work with you to come up with a good fundraising solution that helps meet your needs. Call us at 713-820-7099 for more information!

Something came up and I can’t make homecoming! Can I cancel my order and get a refund?

Unfortunately, due to do the customization and quick turn around time we can’t allow cancellations and therefore there are NO REFUNDS.

General Terms/Rules/Conditions/Etc.

  1.  Your order is not officially placed until full payment has been received.
  2.  You understand this is a custom hand-made item and no refunds are given under any circumstances.
  3. Sample pictures are indicative of past orders.  We cannot guarantee that your mum/garter will look exactly like the sample picture.  Inventory changes almost daily and seasonally, items are discontinued and new items are available.  We RESERVE THE RIGHT TO SUBSTITUTE AN ITEM OF EQUAL OR GREATER VALUE if anything you have chosen is no longer available.
  4. By ordering and completing payment, you hereby affirm that you have read and agree to the terms/conditions/rules, etc. set forth on this page.